Refund policy

Live plants

Live plants are perishable products. Natural variation in leaf shape, colour, fullness and size is normal. We do not accept change-of-mind returns for live plants after delivery.

Damaged or incorrect products

If you receive a wrong item, a severely damaged plant or a product with a significant transit-related issue, contact us within 48 hours of delivery. Include your order number and clear photos of the product and parcel. An unboxing video may be requested where needed to assess the issue.

After review, valid claims may be resolved through a replacement, store credit or refund, depending on the issue and stock availability. Where a damaged or incorrect item needs to be returned, we will arrange or cover the agreed return shipping cost. Please contact us before sending anything back.

Other products

For tools, feeders and unopened soil, growing media or bird-food packs, request a change-of-mind return within 7 days of delivery. Items must be unused, unopened where applicable, and in their original packaging. Used products and opened consumable packs are not eligible for a change-of-mind return. The customer pays return shipping for a change-of-mind return. Original shipping charges are not refundable for these returns. For incorrect or damaged products, the previous section applies.

Cancellations

You may request cancellation before dispatch. Once dispatched, cancellation may no longer be possible.

Refunds

Once a refund is approved, we issue it within 5–7 working days to the original payment method. For eligible COD refunds, we agree a suitable refund method with you. Your bank or payment provider may take additional time to show the refund in your account.

Contact us

WhatsApp +91 94070 99933 or eleafventures@gmail.com
Monday–Saturday, 10 am–6 pm IST.